Shipping policy
SHIPPING INFORMATION
Shipping Within 2 Business Days if placed before 4PM.
U.S. End-to-End Tracking from UPS and USPS (Read below for details)
This page is being provided to help you understand our shipping methods and costs.
DELIVERY TIMES
Orders placed before 4PM CST (Central Standard Time) are shipped the next business day (except orders that require embroidery or sewing, they may take up to 2 weeks). We will make every effort to ship the same day an order is placed, however it may take longer depending on what time of year (June-August and January-March are peak seasons and will take longer to process). Furthermore we reserve the right to ship your order from one of our vendors directly. Expected delivery dates are given along with shipping methods at checkout so you know when to expect delivery but these do not including order processing times.
Please consider rare extreme weather conditions that may change the estimated delivery of your order.
We ship each business day (Monday thru Friday) except for New Years' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
US POSTAL SERVICE
First Class Package Service
3-5 Business Days (not guaranteed) to most locations. If you need guaranteed service, choose one of the guaranteed UPS shipping options below.
Costs: Most affordable service for small packages weighing up to 13 oz. with delivery in 5 business days or less.
Tracking: Yes, end-to-end tracking on most packages
Delivery: USPS delivers all business days plus Saturday* except for federal holidays. (*Note we do not ship on Saturdays, however USPS does deliver on Saturdays).
Guarantee: No guarantee the package will arrive in 5 days.
USPS Priority Mail
2-3 Days Delivery (not guaranteed) to most locations. If you need guaranteed service, choose one of the guaranteed UPS shipping options below.
Costs: Typically best value in getting your small-to-medium sized package quickly
Tracking: Yes, end-to-end tracking on most packages.
Delivery: USPS delivers all business days plus Saturday* except for federal holidays
(*Note: We do not ship orders out on Saturdays, however USPS does deliver on Saturdays).
Guarantee: No guarantee package will arrive in 3 days.
UPS
All UPS delivery options have complete tracking information. All are guaranteed with the exception of UPS Ground. Please consider additional time occasionally required by the UPS holiday shipping schedule. Also, note that UPS cannot ship items to a PO Box.
UPS Ground
1-5 Business Days (no Saturday or Sunday delivery) depending on proximity to warehouse. Note: While UPS Ground is generally reliable, it is not guaranteed to arrive within the estimated delivery time. If you need guaranteed service, choose one of the guaranteed options below.
UPS 2nd Day Air
2 Business Days (no Saturday or Sunday delivery*)
UPS Next Day Air
1 Business Day (no Saturday or Sunday delivery*)
APO (MILITARY BASES)
Any APO orders, will be shipped by USPS. Good APO addressing tips can be found on the USPS website.
FREE SHIPPING
If we have a promotional free shipping offer, orders within the contiguous United States will ship free. Only orders placed online are eligible for free shipping offers.
The service used will vary, either UPS Ground or USPS Priority Mail, depending on which shipping cost is less for your specific order. Your order will be sent within 2 business days of receiving your order (if before 2:30 pm). You will receive a tracking email at the time of shipping with shipping information.
ORDER TRACKING
Your order page will contain any tracking information. E-mails are also sent as your order progresses from processed to shipped to delivered, all with relevant tracking information. If tracking shows package was delivered to the correct shipping address provided, we are not responsible for lost or stolen packages. You can file a claim with the carrier using the tracking number provided.
REFUNDS FOR SHIPPING
Sorry, but we cannot refund any shipping charges unless the problem originated here. This means that if you return or refuse any package then you will be credited for the items in your order (as long as it is within our return guidelines) but NOT for your shipping charges. The reason is simple: UPS and USPS charge us to ship your package and do not provide refunds to us on returns or refusals.