Ma'am,
I have emailed two return labels to the email address we have on file. If you would like, I would be more than happy to provide proof that the labels were sent.
I sincerely apologize for the inconvenience caused by the shipping damage to your product. In all my experience with these items, I have never had one arrive damaged in this manner before. Unfortunately, it appears the damage occurred during transit.
Please let me know if you have any questions or if there is anything further I can do to assist you. I appreciate your patience and understanding.
Thank you,
Customer Support
Stripes Plus
